Barclays customers, I can fuck with YOU
So today I lost my card, bit annoying but no big deal. I called Barclays to cancel it. Hung around on the phone a while, which was nice. I got a very friendly chap called Paul. He took my account number and sort code, read me my name, read me the first couple of lines of my address. I helpfully agreed to this information. Then he told me my card was blocked and another on it’s way.
Now that’s what I call connivence! I can easily cancel any Barclay customer’s card without the effort of phishing or bin diving any more information than their account number and sort code. I can even get extra information like their name and home address.
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Security, banks, barclays
February 22nd, 2007 at 1:42 pm
You should consider an Egg card. When they think your card has been stolen because of your transactions Egg will call you up and insist on you giving your personal details before they can see your records to prove that they are legit. Perhaps I am just being a little overly concerned, is it not is if my wallet contains business cards with my telephone number on is it.
For reference I am changing my creditcard as they have canceled it seven times in three months thinking it was stolen.
February 25th, 2007 at 12:54 am
I love banks that call me up and ask me to confirm my personal details. Talk about lining your customers up to get phished!
Banks should do what we do online have some secret phrase the caller has to say to you before you start disclosing anything. Or at the least just ask you to call them back or something.