More Ultimate Ears Ire

Yes, I’m posting 2 days in a row. Mostly because I’m pretty annoyed with the policy at Ultimate Ears. I spoke to someone on from customer service who was nice but reiterated their ridiculous policy.

I called them to see if they could upgrade my triple.fi 10s that are in for repair to triple.fi vi for my iPhone. I was told that unless I had bought them directly from Ultimate Ears this was not possible. Remember I bought them in the UK, so I wouldn’t want to buy them from their site to be shipped to the UK only to have to pay import tax. That would be silly.

The reason she gave was that she didn’t want to become “an iPhone wire supplier”. Since the wires only fit their earphones effectively the message is that people should buy the new models. Given that UE is a premium brand that sell high-end earphones I think this is a very poor attitude. I bought my earphones based on a recommendation of a friend on the quality of the customer service. Apparently it’s not as good as he thought.

It’s sad that I feel I have to write posts like this because their earphones are awesome.